Terms of service
The commercial terms for the pilot and the plans, in plain words; the long form comes with the pilot agreement.
Last updated: 14 September 2026. These terms are between the customer and Digital Current SRL, Romania, the company that operates Actessia. "Actessia" below means the service and, where the context requires, the company.
The service
Actessia provides an embeddable assistant for software products: it answers from the customer's documentation, recommends from the customer's catalog, and, for users the customer's server has identified, performs operations through the customer's own API under the controls described on the security page.
The pilot
Every customer starts with a paid 30-day pilot on their production site. The fee, the success criteria and the start date are agreed in writing after the first call. The fee is credited in full toward the first annual contract. Either party may end the pilot early; the fee is not refunded, and the customer's data is deleted on request.
Plans
Plans are billed monthly or annually in advance, in EUR, excluding VAT. Usage above a plan's monthly conversations is invoiced per conversation at the plan's stated rate on the next invoice; the customer is warned at 80 % of the allowance. Upgrades take effect at once with the difference invoiced pro rata; downgrades take effect at the end of the paid period. Monthly plans may be cancelled to the end of the current period.
The customer's responsibilities
The customer decides which tools are enabled, how they are classified, and which fields the assistant may see; keeps the identify secret and server keys confidential; ensures it may share the documents and catalog it points us at; and tells its own users that an AI assistant is in use where its law requires more than the disclosure the widget makes.
Our responsibilities
We keep the service available and secure as described on the security page, process personal data only as the data processing agreement allows, maintain the audit log without alteration, notify the customer of a personal data breach without undue delay, and give 30 days' notice of a sub-processor change.
Liability
To the extent the law allows, each party's liability under these terms is limited to the fees paid in the 12 months before the claim, excluding breaches of confidentiality, data protection obligations and wilful misconduct.
Law
Romanian law; the courts of Bucharest. Before that, a conversation.